Frequently Asked Questions
Everything you need to know about our conscious approach to modern tailoring.
What is mfpen’s approach to sustainability?
We prioritize the use of deadstock fabrics from Italian mills and recycled or organic fibers to minimize our environmental footprint while maintaining high-quality garment standards.
How long does shipping typically take?
Domestic orders are processed within 1-2 business days. International shipping generally takes 3-7 business days depending on your location and chosen courier service.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in original condition with all tags attached to be eligible for a full refund.
How do I find the correct size?
Our silhouettes often feature a relaxed or oversized fit. We recommend checking the specific measurements provided on each product page to ensure the best fit for your style.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do I have to pay international customs duties?
For orders outside the EU, customs duties and local taxes may apply upon arrival. These charges are the responsibility of the customer and vary by country.